1. My Commitment
My goal is to provide elite-level golf instruction in an environment that is professional, encouraging, and result-oriented. I am committed to helping you reach your golfing goals while providing a seamless service experience.
2. Service Standards
• Response Time: I aim to respond to all lesson inquiries, messages, and emails within 48 hours (7 days a week)
• Punctuality: I value your time. I will be ready at the designated lesson area at our scheduled start. If I am running late due to unforeseen circumstances, I will notify you immediately and ensure you receive your full lesson time.
• Professionalism: Every lesson will be conducted with full attention. Use of launch monitors, video analysis, and training aids will be integrated where appropriate to provide the best value.
3. Booking & Cancellations
• Booking: Lessons can be booked via www.stevenmcdonnellgolfacademy.co.uk.
A confirmation email will be sent immediately upon booking(Check junk if not received).
• Cancellation Policy: I require at least 24 hours notice for any cancellations or rescheduling.
◦ Cancellations made with less than 24 hours' notice may be subject to a charge of 100% of the lesson fee unless we refill the appointment.
◦ No-shows will be charged the full session rate.
• Weather: In the event of extreme weather for outdoor sessions (lightning, closed course etc), I will contact you at least 1 hour before the lesson to reschedule at no additional cost.
4. Communication & Feedback
• Post-Lesson Support: I will provide a summary of our session (video drills or notes) via messages/emails within 48 hours.
• Feedback: Your progress is my priority. I welcome honest feedback. If a session did not meet your expectations, please let me know directly so I can address your concerns and adjust our plan.
5. Complaint Resolution
If you are unsatisfied with any part of the service:
1. Inform me directly: Most issues can be resolved through an open conversation.
2. Resolution: I will work with you to find a fair solution, which may include a complimentary follow-up session or a credit toward future coaching.
Steven McDonnell PGA Advanced Coach